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Incident management

Incident management

General / / January 12, 2024

Incident managementNetwork incidents can be a nightmare for any business, big or small, for enterprises or for ISP/telecoms. These incidents can cause unexpected downtime, loss of productivity, and even potential security breaches. Therefore, it is important to have a proper network incident management system in place. Managed network providers like Quadrang Systems offer these services […]

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Glossary

General / / April 27, 2023

Terminologies used in Internet, Telecom, IT/ITes and overall service industry Alarms Alerts Preventive maintenance Corrective or Breakdown maintenance Emergency maintenance Planned maintenance SLA RFO RCA HOD / handover document Incident management Change management Asset management / Asset register Problem management Project management Escalation matrix Incident report Installation report Proactive monitoring Reactive monitoring Outage duration Uptime

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