Incident management

Incident management
Network incidents can be a nightmare for any business, big or small, for enterprises or for ISP/telecoms. These incidents can cause unexpected downtime, loss of productivity, and even potential security breaches. Therefore, it is important to have a proper network incident management system in place. Managed network providers like Quadrang Systems offer these services to help businesses manage and mitigate network incidents effectively.

What is Network Incident Management?
Network incident management is the process of identifying, assessing, and resolving network incidents that impact the availability and performance of a business’s network infrastructure. This process involves detecting and resolving network incidents before they cause significant downtime thus affecting business operations. This happens continuously in Quadrang’s 24x7x365 NOC (Network Operations Centre)

Incident management is a superset of below sub-processes:

Network Monitoring:
Having continuous network monitoring services to ensure that businesses can identify network incidents before they cause significant downtime or impact business operations. We use all the advanced monitoring tools to detect anomalies and potential issues on the network.

Incident Detection:
Use of a range of tools and techniques to detect network incidents in real-time. This allows businesses to respond to incidents quickly and efficiently. The company’s incident detection process includes network monitoring, alerting and alarming tools, traffic analysis, log analysis, and event correlation.

Incident Resolution:
Incident resolution process involves identifying the root cause of the incident and developing a plan to resolve the issue. In an ISP/Telco, this has to be very quick, efficient and accurate to minimize the impact on the services the customers use and to improve the overall customer experience. 

Quadrang Systems’s central service is the ongoing 24×7 NOC support to ensure that incidents are being taken care of, and result in the lowest downtime possible.

Benefits of Network Incident Management
1) Improved Network Availability: Incident management service can help businesses improve network availability by identifying and resolving issues before they cause significant downtime. During an outage, this helps to minimize outage duration.

2) Peace of Mind: With Quadrang Systems’ NOC managing their client’s network, businesses can focus on their core operations without worrying about network incidents and downtime.

3) Cost-Effective: Quadrang Systems’ network incident management services can help businesses save money by reducing downtime and minimizing the impact of network incidents.

Bottom line, network incidents can have a significant impact on a business’s operations, productivity, and security. Managed network service providers like Quadrang Systems offer services like network operations and support, to help businesses of all sizes mitigate the impact of these incidents. With continuous network monitoring, incident detection, and incident resolution services, Quadrang Systems can help businesses improve network availability, enhance security, reduce costs, and enjoy peace of mind.

We offer a comprehensive range of services, please see Services section or Contact us on letstalk@quadrang.com