General

IP Addresses: Basic identifiers of a digitally connected world Ever wondered how computers and devices communicate over the internet over vast distances across the world? This article will give some highlights to the interesting world of IP (Internet Protocol) addresses. We’ve gone over basics of IP addresses exploring the categories, versions and types of addresses […]

Turbocharged Tier 2 Support strategies for Reduced Downtime For Internet Service Providers and for big companies with huge IT infrastructure spread across continents, providing exceptional uptime and highly available network services is crucial for retaining subscribers and avoiding complains from internal users. A key component of this exceptional uptime is effective Tier 2 technical support.

Incident managementNetwork incidents can be a nightmare for any business, big or small, for enterprises or for ISP/telecoms. These incidents can cause unexpected downtime, loss of productivity, and even potential security breaches. Therefore, it is important to have a proper network incident management system in place. Managed network providers like Quadrang Systems offer these services