Terminologies used in Internet, Telecom, IT/ITes and overall service industry
Alarms
Alerts
Preventive maintenance
Corrective or Breakdown maintenance
Emergency maintenance
Planned maintenance
SLA
RFO
RCA
HOD / handover document
Incident management
Change management
Asset management / Asset register
Problem management
Project management
Escalation matrix
Incident report
Installation report
Proactive monitoring
Reactive monitoring
Outage duration
Uptime
Dying gasp
Downtime / Outage
Downtime Window
Service impact
Impact list / Impact extent
Link / service / circuit
Internet penetration
Intranet
Internet
LAN
WAN
MAN
PAN
LoRaWAN
IoT
IIoT
IIoT / Industry 4.0
Account / Customer account
Ticket/ Trouble-Ticket / Case / Docket / Reference number
LOA /Letter of authority/authorization
MEWP – Mobile elevating work platform
Mast
ODU, IDU, PoE adapter
RAMS
H&S – Health and Safety
Network Monitoring
Distributed Monitoring
Network Operations
Network Management
Network Security
NetFlow
NOC (pronounced “nock”)
ISP network
Enterprise network
Data Centre
Disaster Recovery
24×7 Monitoring and Operations
Follow the Sun
Service Desk / Help Desk
SNMP
NMS
Syslogs
SNMP Traps
TAT
RTR
Speed vs Bandwidth
TRT – Target restoration time
Online/Offline – up and reachable / down and unreachable
Submarine/Undersea vs Terrestrial fibres
Terminal Server / Out of Band access
